Walvoil Spool A, DF20/6, Flow in C and D. E and F closed in pos. 1 Ports connected in transit position

GENERAL DELIVERY INFORMATION

Thank you for visiting and shopping at www.flowfitonline.com. Following are the terms and conditions for the Shipping Policy for Harrier Fluid Power Ltd T/A Flowfit.

Orders will be processed and shipping during standard working hours (0830 – 1700 BST) Monday to Friday (excluding Bank Holidays). All orders placed before 4pm Monday to Thursday and 3pm on a Friday, are processed and despatched on the same business day. If we are experiencing a high volume of orders, shipments may be delayed by 1-2 Days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

UNITED KINGDOM DELIVERY RATES & ESTIMATES

* Overnight delivery is only available for orders for certain delivery addresses within the United Kingdom. Please contact us beforehand to see if you are eligible.*

If your order is urgent and you need delivery to be guaranteed for a certain day or time please contact us as soon as possible. Our email is sales@flowfitonline.com or you can call us on 01584 876 033 for quicker turn around.

Collection – All customers are welcome to have their order collected by another courier of their choosing, or come to our depot in Ludlow, Shropshire to collect their order in person. We kindly ask that customers advise us in advance that they’re planning to collect their order so that we can make sure the order is complete before being collected.

INTERNATIONAL DELIVERY RATES & ESTIMATES

Shipping charges for your order will depend on weight and country the order is to be shipped to. All cost will be calculated and displayed at checkout. All orders for delivery within the EU will arrive on a 2-5 delivery service depending on Country location. All shipments outside the EU will arrive on a 3–7-day delivery service depending on Country location. Please check for accurate delivery times with our Sales department. If you Parcel has not arrived within the time expected please do not hesitate to contact us. Please ensure the ship to address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses.

CUSTOMS, DUTIES AND TAXES

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs. The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United Kingdom) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

WORKING CLOSELY WITH TOP CARRIER EXPERTS

We use some of the top carrier companies in the world, although you can use your own carrier to collect the order. All deliveries require a signature on delivery. Below are our main carrier companies.

DAMAGES

Harrier Fluid Power Ltd T/A Flowfit is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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